Translation and Interpretation Services

Type: Tender
ID: 1007843
Category: Call Center Services,Translation and Interpretation Services
Title: Call Services For Interpretation Of Non-English Speakers
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center and Translation Service. We are looking for call services for interpretation of non-English speakers.

Scope:
1. Translation services through telephone numbers that are specifically set aside for 911 calls
2. Call out of one hundred calls receives a busy signal during the busiest hour of the day
3. Translators must be tested and accredited to ensure that all communications are translated accurately
4. Provision of 5 Spanish, 4 Haitian, 3 all other language translators
5. The translation service is needed for all the below mentioned languages:
ARABIC, LITHUANIAN, VIETNAMESE, CANTONESE, MANDARIN, CHINESE, FINNISH, POLISH, KOREAN, FRENCH, PORTUGUESE, ARMENIAN, GERMAN, ROMANIAN, CAMBODIAN, GREEK, RUSSIAN, CREOLE, HAITIAN, SPANISH, FARSI, ITALIAN, TAGALOG, THAI, JAPANESE, URDU
6. All complaints regarding translator services must be responded to, in writing, within ten working days
7. Reports regarding analysis of usage shall be available through an on-line reporting service
8. Reports must be presented related to:
-Duration of call
- Time and data of the request
- Language requested etc.

This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 5, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States

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